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Returns are free

Our commitment to you does not end at delivery. We offer the following services to make your return experience as pleasant as possible:

15-Day Returns

All items must be returned or exchanged within 15 days from when they were shipped.

Free Shipping

You'll get a free shipping label sent to your email.

Insured And Secure

Our free return label provides insurance coverage for your item.

Our Return Policy

We accept returns for refund or exchange within 15 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request.

Note: If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-800-423-7569. Please retain all packing materials unless instructed otherwise by IberJoya. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. IberJoya is not responsible for lost or damaged returned shipments.

To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.

Warranty

IberJoya’s Limited Lifetime Manufacturer Warranty

  • Ring sizing
  • Annual cleaning and refurbishment
  • Periodic re-rhodium
  • Overall inspection
  • Prong checking, adjusting and re-tipping
  • Clasp and chain repair
  • Automatic enrollment in our Lifetime Trade-Up Program


IberJoya’s Limited Lifetime Warranty does not include or cover:

  • Loss of the item due to negligence, accident, burglary, vandalism, fire, flood or any other acts of God, or when not in the owner’s possession
  • Any indication or signs of abuse, tampering, unjustified stress or force applied to the item
  • Any alteration or repair or attempt to do so by any other party different from IberJoya will void the Limited Lifetime Manufacturer Warranty and Lifetime Trade-Up Program