Our commitment to you does not end at delivery. We offer the following services to make your return experience as pleasant as possible:
All items must be returned or exchanged within 30 days from when they were shipped.
You'll get a free shipping label sent to your email.
Our free return label provides insurance coverage for your item.
We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request.
Note: Two complimentary returns are allowed per customer, per year. Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-800-423-7569. Please retain all packing materials unless instructed otherwise by IberJoya. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. IberJoya is not responsible for lost or damaged returned shipments.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
IberJoya’s Limited Lifetime Manufacturer Warranty
IberJoya’s Limited Lifetime Warranty does not include or cover: